Privacy Policy
Deco Home & Garden
Last updated: 10 October 2026
1. About This Privacy Policy
Deco Home & Garden respects the privacy of its customers and website visitors. We handle personal data carefully and process it in accordance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains which personal data we process, why we process it, which parties we share it with, and what rights you have.
This policy applies to our online shop, www.decohomeandgarden.com, and the services we provide through our website.
2. Who Is Responsible for Your Personal Data?
Deco Home & Garden is responsible for processing personal data through its online shop.
Website: www.decohomeandgarden.com
Email: info@decohomeandgarden.com
If you have any questions about privacy or wish to exercise your rights, please contact us using the email address above.
3. What Personal Data Do We Process?
When you visit our website, place an order, or contact us, we may process the following information:
Your name and, where applicable, company name.
Billing and delivery addresses.
Email address and telephone number.
Order details and order number.
Payment and invoicing information.
Correspondence with our customer service team.
Technical information, such as your IP address, browser type, and website usage data.
We only process personal data where necessary for our services or another legitimate and legally permitted purpose.
4. Why Do We Process Your Personal Data?
We use your personal data to process and fulfil orders, receive payments, arrange deliveries, and respond to enquiries.
We also process data for customer administration, compliance with legal obligations, website security, and improving our services.
Depending on the purpose, processing is based on the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent where required.
We do not use your personal data to send unsolicited commercial communications without a valid legal basis.
5. Shoptrader – Online Shop and Technical Services
Our online shop uses software and services provided by Shoptrader.
To operate the website, process orders, and provide technical support, Shoptrader may have access to personal data processed through our online shop.
We require our service providers to implement appropriate technical and organisational security measures and to process personal data only in accordance with applicable agreements and legislation.
6. Payments Through Pay.nl
We use Pay.nl to process online payments.
When you make a payment, the information necessary to complete the transaction is processed by Pay.nl and, depending on the payment method selected, by the financial service providers involved.
This may include your name, order details, payment amount, and relevant payment information.
Pay.nl processes this information in accordance with applicable privacy legislation and its own responsibilities as a payment service provider.
7. Shipping and Delivery Companies
To deliver orders, we use shipping companies such as PostNL, DPD, DHL, and, where necessary, other transport and delivery services.
We share the personal data required to deliver your order with the relevant shipping company.
This generally includes your name, delivery address, and, where necessary for delivery notifications, your email address and telephone number.
This information is provided solely for arranging delivery and related shipping communications.
8. Orders Through External Sales Platforms
When our products are offered through external sales platforms, we may receive customer and order information necessary to fulfil an order.
This may include platforms such as bol.com, Marktplaats, or Amazon, where we actively sell through these services.
These platforms have their own privacy policies and responsibilities regarding the personal data they process.
9. Cookies and Google Analytics
Our website uses cookies and similar technologies.
Functional Cookies
These cookies are necessary for the proper operation of our online shop, for example, to remember products in your shopping cart and ensure that the website functions correctly.
Analytics Cookies
We use Google Analytics to understand how visitors use our website. This helps us identify which pages are visited and how we can improve our online shop.
Depending on the settings and their impact on privacy, consent may be required before analytics cookies are placed.
Other Cookies
If our website uses other cookies that require consent, these will only be placed after you have given valid consent.
Where applicable, you can change your cookie preferences or withdraw your consent through the cookie settings available on our website.
10. How Long Do We Retain Personal Data?
We do not retain personal data longer than necessary for the purposes for which it was collected, unless a legal retention obligation or another legitimate reason requires a longer period.
In the Netherlands, basic business administration records, including invoices and financial information, are generally subject to a statutory retention period of seven years. Certain records, for example those relating to the European One Stop Shop (OSS) scheme, may be subject to a ten-year retention period.
Other information, such as customer correspondence and technical data, is retained only for as long as necessary for the relevant purposes, taking into account any applicable legal obligations.
11. Security of Personal Data
We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, and unlawful processing.
Our website uses a secure HTTPS connection to encrypt information transmitted between your browser and our website.
We also rely on the security measures provided by our technical service providers.
Although we take data security seriously, no digital environment can guarantee absolute security.
12. Sharing Personal Data With Third Parties
We do not sell your personal data to third parties.
We only share personal data where necessary to provide our services, fulfil contractual obligations, comply with legal requirements, or where another valid legal basis applies.
This may include our online shop provider, payment service provider, delivery companies, and parties involved in our administration.
Where personal data is transferred outside the European Economic Area (EEA), appropriate legal safeguards must be in place.
13. Your Privacy Rights
Under the GDPR, depending on your circumstances, you have the right to:
Access your personal data.
Request correction of inaccurate personal data.
Request deletion of your personal data where legally applicable.
Request restriction of the processing of your personal data.
Object to certain types of processing.
Request the transfer of your personal data where the right to data portability applies.
Withdraw previously given consent.
If you wish to exercise any of these rights, please email info@decohomeandgarden.com.
We will handle your request within the applicable legal time limits, generally within one month. Where necessary, we may request additional information to verify your identity.
Certain information cannot be deleted immediately if we are legally required to retain it.
14. Complaints
If you have a complaint about how we handle your personal data, please contact us first so that we can try to resolve the matter together.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
15. Changes to This Privacy Policy
Deco Home & Garden may update this Privacy Policy if our services, systems, or applicable legislation change.
The most recent version will always be available on our website.
16. Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please feel free to contact us.
Deco Home & Garden
Email: info@decohomeandgarden.com
Website: www.decohomeandgarden.com
Kind regards,
Team Deco Home & Garden
