Delivery and Shipping
At Decohomeandgarden.com, we deliver our products throughout the European Union. We work with various parcel delivery services, couriers and transport companies. Depending on the size, weight, fragility and destination of your order, we select the most suitable shipping method.
Delivery Days and Times
Orders are generally delivered from Monday to Saturday. Deliveries are normally not made on Sundays or public holidays.
During busy periods, such as the holiday season, or due to unforeseen circumstances such as strikes or disruptions affecting transport companies, your order may be delayed.
Delivery companies determine their own routes and delivery schedules. Unfortunately, this means we cannot guarantee an exact delivery time.
Of course, we always do our best to ensure that your order is delivered within the agreed delivery period.
Shipping via Parcel Delivery Services
Most standard items are shipped using regular parcel delivery services.
Once your order has been dispatched, you will receive a shipping confirmation by email, including a Track & Trace number, where available, allowing you to track your parcel.
Please note: Our shipping confirmation emails are sent automatically and may occasionally end up in your junk mail or spam folder.
If you have not received a shipping confirmation, please check your spam folder.
Delivery of Heavy and Fragile Items in the Netherlands and Belgium
For the delivery of heavy, large or fragile items within the Netherlands and Belgium, we use specialised courier services.
These carriers handle the transportation of delicate products with extra care.
The courier service determines its own delivery routes and schedules. Therefore, we cannot always provide an exact delivery time.
If any additional delivery arrangements are required, we will contact you.
Delivery of Heavy and Fragile Items to Other European Countries
For heavy, large or fragile items delivered to other countries within the European Union, we use pallet transport.
These items are carefully packaged and transported on pallets to minimise the risk of damage during transit.
Depending on the destination and transport company, additional delivery arrangements may be necessary.
Where applicable, we will inform you in advance.
Check Your Order Upon Delivery
We recommend that you carefully inspect your order as soon as possible after delivery, especially when it contains fragile or delicate items.
Please check the contents for any damage.
If your order has been damaged during transport, please contact us as soon as possible.
To help us process your report quickly and efficiently, we kindly ask you to provide:
A photograph of the damaged item.
A photograph of the outer packaging.
A photograph of the shipping label.
If possible, photographs of the protective packaging materials and the pallet.
This information allows us to assess the damage and, if necessary, contact the carrier.
Important: We kindly ask you to report any transport damage as soon as possible. This helps us submit damage claims to the carrier within the required time limits. Your statutory consumer rights remain fully unaffected.
Questions About Your Delivery?
If you have any questions regarding the shipping or delivery of your order, please feel free to contact us.
Email: info@decohomeandgarden.com
Phone: +31 6 83603899
We will be happy to assist you!
Kind regards,
Team Decohomeandgarden.com
