Returns and Right of Withdrawal
At Deco Home & Garden, we want you to be satisfied with your purchase. We therefore recommend carefully reviewing the product description, dimensions, photographs and information about the items included before placing your order.
Our range includes authentic door fittings, large and heavy decorative items, fragile statues and products manufactured according to our customers' individual requirements.
Below, we explain how returns work, which conditions apply and what you should consider when purchasing special or delicate products.
1. Please Check Your Order Carefully
We aim to provide clear information about the dimensions, characteristics and items included with each product.
Particularly when ordering door fittings, it is important to check that the stated measurements correspond to your existing doors, locks and fixing points before placing your order.
If you are unsure whether a product is suitable, please feel free to contact us beforehand.
If you require several identical sets, we recommend ordering one set first to check the fit and finish.
2. Right of Withdrawal – 14-Day Cooling-Off Period
When purchasing a product from our online shop as a consumer, you generally have the statutory right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.
After notifying us of your withdrawal, you have a further 14 days to return the product.
You can notify us of your withdrawal by email:
Email: info@decohomeandgarden.com
Please include your name and order number whenever possible so that we can process your request quickly.
3. Custom-Made and Personally Modified Products
For certain products manufactured or modified according to your personal specifications, the statutory right of withdrawal may not apply.
Examples may include:
Door fittings manufactured according to your specific measurements or individual requirements.
Products specially modified for you in a particular design or colour.
Glass cut to size according to specified measurements.
Please note: The fact that a product is specially ordered or assembled from standard components does not automatically mean that the statutory right of withdrawal does not apply.
Your statutory rights remain unaffected if a product does not conform to the purchase agreement.
4. Large, Heavy and Fragile Products
Our range also includes stone statues, garden ornaments and other large, heavy or fragile products.
When purchasing these items, we recommend carefully considering their dimensions, weight and transport requirements.
Standard parcel delivery services are not suitable for certain products. In some cases, pallet transport or specialised delivery services may be necessary.
The fact that a product is fragile does not, in itself, exclude the statutory right of withdrawal.
If you wish to return a large, heavy or fragile product, we recommend contacting us beforehand so that we can advise you on a suitable return transport method.
5. Return Shipping Costs
In the event of a valid withdrawal, we will refund the purchase price, including the standard delivery costs of the original shipment, where required by law.
Any additional costs resulting from your choice of a more expensive delivery method do not have to be refunded.
The direct costs of returning a product are your responsibility.
For products that cannot normally be returned by post due to their size or weight, we will inform you in advance of the applicable return costs or provide a reasonable estimate.
We do not charge standard administration or handling fees for a valid statutory withdrawal.
6. Handling Products With Care
During the cooling-off period, you may inspect a product in the same way as you would in a physical shop.
We ask that you handle the product carefully and do not use it beyond what is necessary to establish its nature, characteristics and functionality.
If a product has decreased in value due to excessive use or careless handling, compensation for diminished value may apply under the relevant legal conditions.
7. Packaging Your Return Carefully
We ask that you package returned items securely and carefully, preferably using sufficient protective packaging materials.
This is particularly important for fragile products such as stone statues, glass and decorative items.
For valuable or delicate products, we recommend choosing a shipping method with tracking and, where possible, transport insurance.
Please include your name and order number with your return whenever possible.
To help us process your return efficiently, we also recommend attaching two clearly legible labels displaying your sender details and order number to the outside of the package.
This helps us identify your return quickly, even if the shipping company places its own label over one of the existing labels.
These practical recommendations do not limit your statutory right of withdrawal.
8. Refunds
After receiving your withdrawal notification, we will refund the amount due as soon as possible.
We may withhold the refund until we have received the returned product.
Refunds will be made using the same payment method used for the original purchase, unless we have expressly agreed otherwise.
No additional fees will be charged for the refund.
9. Incorrect, Damaged or Incomplete Deliveries
We recommend checking your order as soon as possible after delivery.
If you have received an incorrect product, an item is missing or a product has arrived damaged, please contact us.
We appreciate it if you notify us promptly and, where possible, provide photographs. This allows us to assess the situation carefully and work towards a suitable solution.
Your statutory rights remain fully applicable if a product does not conform to the purchase agreement.
10. Return Address
After notifying us of your withdrawal, you may send your return to the following address:
Deco Home & Garden
Dorpsstraat 120
1731 RJ Winkel (NH)
The Netherlands
Please note: There is no physical retail shop at this address.
Returning items in person, viewing products or collecting orders is only possible by prior appointment and confirmation from us.
Our warehouses are located in Germany, near Gronau (North Rhine-Westphalia), approximately 10 kilometres from the Dutch border near Enschede.
If you would like to view or collect products, please contact us in advance. We will be happy to check whether the requested product is available and whether a visit can be arranged.
11. Contact
Do you have any questions about returns, custom-made products, product dimensions or transport options? We will be happy to assist you.
Email: info@decohomeandgarden.com
Telephone: +31 (0)6 8360 3899
Kind regards,
Team Deco Home & Garden
