Shipping Policy

 

At Deco Home & Garden, we take great care in processing, packaging and shipping your order.

Our product range includes a wide variety of items, such as authentic door fittings, decorative products, stone statues, glass products and large or heavy garden ornaments. As these products vary considerably in size, weight and fragility, we use different shipping methods.

Below, you will find information about our shipping options, delivery costs, delivery times and the transportation of special products.

 

1. Order Processing

Once we have received your order and payment, we begin processing your order.

The time required to prepare an order for dispatch may vary depending on the product.

Some items are readily available, while others need to be specially ordered, assembled or manufactured according to your requirements.

The processing time is therefore not necessarily the same as the final delivery time.

If there are any circumstances that may affect your delivery, we will do our best to keep you informed.

 

2. Shipping Methods

Depending on the product, its dimensions, weight and delivery address, we use different transportation methods.

These may include:

  • Standard Parcel Delivery: For smaller products that can be safely shipped as parcels.

  • Pallet Transport: For larger, heavier or fragile items that are not suitable for standard parcel delivery services.

  • Specialised Transport: For products that require special handling due to their size, weight or fragility.

  • Private Courier: For selected products with a delivery address in the Netherlands or Belgium.

For standard parcel deliveries, we may use carriers such as PostNL, DPD and DHL.

The available shipping method depends on your order and the delivery options available for the relevant address.

 

3. Shipping Costs

Shipping costs depend on several factors, including:

  • The type of product.

  • Its dimensions and weight.

  • The required transportation method.

  • The country and address of delivery.

The applicable shipping costs are displayed during checkout before you finalise your order.

Exceptionally large, heavy or fragile products may require a different transportation method.

If additional transportation arrangements are necessary for your order, we will contact you to discuss these.

 

4. Delivery Times

We aim to process and dispatch orders as carefully and efficiently as possible.

The expected delivery time may vary depending on the product and is influenced by factors such as availability, any customisation work required and the selected transportation method.

Please note that the time needed to prepare an order for dispatch is not the same as the carrier's delivery time.

Any stated delivery times are estimates unless a specific delivery period has been expressly agreed with you.

In the event of an unexpected delay, we will inform you as soon as possible. Your statutory rights in the event of delayed delivery remain fully applicable.

 

5. Our Private Courier Service

For selected large, heavy or fragile products, we offer our own private courier service.

This service is available exclusively for delivery addresses in the Netherlands and Belgium.

Our private courier service allows us to transport selected products with care and, in certain cases, offer lower delivery costs than standard pallet transport.

The following rates apply to eligible products:

Destination Private Courier Standard Pallet Transport
Netherlands € 59.99 € 99.00
Belgium € 99.50 € 139.50

The standard pallet transport rates shown are for comparison purposes and may be subject to change.

To plan our delivery routes efficiently, we work with an estimated delivery time of approximately 10 working days from the moment your order is ready for dispatch.

Not all products are eligible for this service.

If our private courier service is available for your order, it will appear as a shipping option during checkout.

 

6. Large, Heavy and Fragile Products

Some of our products require extra care during transportation.

Examples include stone statues, garden ornaments, glass products and other large or fragile items.

Standard parcel delivery may not be suitable for these products. In certain cases, pallet transport or specialised transportation is therefore necessary.

We select the transportation method based on the characteristics of the product and the available shipping options.

Before placing your order, we recommend carefully checking the product dimensions, weight and any delivery information provided.

 

7. Delivery and Receipt of Your Order

We kindly ask you to check your delivery address and contact details carefully when placing your order.

A complete and accurate delivery address helps prevent delays and delivery problems.

For larger or heavier deliveries, additional arrangements may be required regarding the delivery time or accessibility of the delivery address.

We recommend checking your order as soon as possible after receipt.

 

8. Damage During Transport or Missing Items

Despite careful packaging and transport planning, damage may occasionally occur during shipping.

If you have received a damaged product, an item is missing or your order is incomplete, please contact us.

We appreciate it if you notify us as soon as possible and, where possible, provide photographs of:

  • The damaged product.

  • The packaging.

  • Any visible damage caused during transport.

This allows us to assess the situation and work with you to find a suitable solution.

Your statutory rights in the event of damaged, incorrect or incomplete deliveries remain fully applicable.

 

9. Deliveries Outside the Netherlands and Belgium

In addition to deliveries within the Netherlands and Belgium, shipping to other destinations may also be possible, depending on the product and available transportation options.

Shipping costs and available transportation methods may vary by country.

Our private courier service is available exclusively in the Netherlands and Belgium.

For deliveries to other countries, we use standard parcel services, pallet transport or other suitable carriers, depending on the product.

If you have any questions about delivery to a particular destination, please contact us before placing your order.

 

10. Returns

If you wish to return a product, please refer to our separate information page “Returns and Right of Withdrawal.”

This page provides information about the statutory cooling-off period, possible exceptions for custom-made products, return shipping costs and the procedure for returning items.

For large, heavy or fragile products, we recommend contacting us beforehand so that we can advise you on suitable return transport options.

 

11. Collection and Product Viewing

Deco Home & Garden does not operate a regular physical retail shop at our correspondence address.

Our warehouses are located in Germany, near Gronau (North Rhine-Westphalia), approximately 10 kilometres from the Dutch border near Enschede.

Viewing or collecting products is only possible by prior appointment and confirmation from us.

Please contact us in advance. We will be happy to check whether the requested product is available and whether a visit or collection can be arranged.

 

12. Contact

Do you have any questions about shipping costs, delivery times, transportation options or the delivery of a specific product? We will be happy to assist you.

Email: info@decohomeandgarden.com

Telephone: +31 (0)6 8360 3899

 

Kind regards,

Team Deco Home & Garden

www.decohomeandgarden.com